USCIS wants to provide an E-Verify Program that is effective and easy-to-use. This is your opportunity to discuss our products and services with each other and tell us what you think of E-Verify by answering the following question:
What can we do to improve your E-Verify experience?
If you are a returning E-Verify Listens user, please be sure to check out our new campaign topics for inspiration.
Looking to sign up for E-Verify or have comments on the enrollment process? Tell us about your experience in Enrollment & Getting Started
If you have been using E-Verify, share your thoughts on how to make the process simpler in Case Management
What aspects of the E-Verify website that could be more efficient or user friendly? Give us your suggestions in E-Verify Website & Program
Every E-Verify case starts with Form I-9. Tell us how we can improve it and make the process easier in Form I-9
Have other suggestions? Tell us in General
The fine print - If you are an employer or an employee who needs help with a specific E-Verify problem, please do not use this forum or share any information about your situation. Instead, please visit www.dhs.gov/everify for more information. The fine print - If you are an employer or an employee who needs help with a specific E-Verify problem, please do not use this forum or share any information about your situation. Instead, please visit www.dhs.gov/E-verifyfor more information. Many answers to your questions can also be found in the Questions and Answers section of the E-Verify website.
If a user is attempting to run a duplicate case for the same employee, e-verify should have a pop up window that asks, "are you sure you want to run this case, You have already run a similar case on xxx date"
After closing a case, the Case Details page that prints says "Page 1 of 1", but prints on 2 pages. Printing one extra page for each E-Verify case quickly increases printing costs. Please reorganize the Case Details page to print to a smaller area, or remove the blank information fields.
Most people write dates on the I9 numerically, but e-Verify requires that a month is entered alpha ("Nov" instead of "11"). And, once a field is "full" (such as a Social Secuity number, the cursor should advance to the next field automatically rather than requiring a TAB. And when a driver's license is submitted, the user must select the state from a list. The process would be much faster if the user could enter the ...more »
Most people write dates on the I9 numerically, but e-Verify requires that a month is entered alpha ("Nov" instead of "11"). And, once a field is "full" (such as a Social Secuity number, the cursor should advance to the next field automatically rather than requiring a TAB. And when a driver's license is submitted, the user must select the state from a list. The process would be much faster if the user could enter the Post Office abbreviation.
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This website should be linked to the home page of E-verify. i.e. while in e-verify and a user sees something they should be able to click a link to submit a new idea right there. They should also use the same user name a password to keep it easy to use.
When tutorials are updated and users are forced to retake the new tutorial, the tutorial should be limited to only the information that has been updated within the tutorial--no the entire tutorial. Or, having the option to review entire tutorial or only the updated portion. This would make the information being disseminated easier to retain as you would be focused only on the changes rather than taking the whole tutorial ...more »
When tutorials are updated and users are forced to retake the new tutorial, the tutorial should be limited to only the information that has been updated within the tutorial--no the entire tutorial. Or, having the option to review entire tutorial or only the updated portion. This would make the information being disseminated easier to retain as you would be focused only on the changes rather than taking the whole tutorial all over again, unless needed.
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I would like to see E-verify send me friendly reminders if there is action that needs to be taken within e-verify. An example would be that if I have open cases for extended periods of times I can go in and run a report to identify those, but my staff doesn't always know that they need to do this. It would be helpful for E-verify to send me an e-mail or an alert to remind me or my staff that I have open cases.
It would be nice to be able to search all cases (closed, in progress, open) at once instead of having to click on the radio button and go back to check each one. Also, searching by name would be helpful.
Our process is that someone will verify that the I-9 and E-Verify were completed correctly. It would be great if we could correct an error in E-Verify. For example, if a name is misspelled, the case will still close with resolve Authorized but once we realize the error, there is no way to attach the correct name to that case.
If a user is attempting to run a case on an employee, and that empoyee's hire date preceeds the MOU date the user should be blocked from running this case as it is a violation of the MOU. This makes more sense than sending a follow up e-mail telling them that they performed a behavior that they shouldn't have.
Since the Social Security Administration records (i.e. Social Security Number) is a part of the eVerify system, I suggest that the "expiration" line on List C be used to enter the name as it is on the SSCard. This will encourage employers to enter employees under the name on record with SSA. This will also reduce the number of no match letters that are issued to payroll departments.
Can you allow us to submit daily files of employee data to be submitted? Then a return file can be downloaded from the site giving the comformation numbers. Putting the employees in one by one is very time comsuming. The SSA site allows us to do this and takes us a lot less time to verify all of our new employee ss#'s.
I think you should have the ability to send e-mails directly through the E-verify system, instead of using our outside e-mail accounts. This will make it easier to contact CCO and get follow up correspondence when we are already working within the system. This could be a seperate tab just like the "open cases" tab, only it would be a "my messages" tab.
With more and more employers utilizing remote employees, it is difficult to get an 'employer agent' to view/verify I-9 documents. Most Notaries in some states are unable to authenticate documents, they can only verify signatures. Guidance is needed from UCIS and E-Verify on how to properly document a remote employee and who can be utilized as an 'employer agent'.
I would like the Right to Work Poster and the E-Verify Participation poster to be redesigned so that they do not incorporate a solid or colored background. It is such a waste of printer ink. Money is tight, and using printer ink for background fill is a waste of resources. Please allow us save our ink for words.
When we first started E-Verify, the reports would output the social security number. This was very helpful for checking that we have E-Verified all required employees. Now it only displays the last 4 digits so I have a manual process to see if my employees have been done because many people have the same last 4 digits. I cannot use name as people change their names often. Also, E-Verify does not verify that names are ...more »
When we first started E-Verify, the reports would output the social security number. This was very helpful for checking that we have E-Verified all required employees. Now it only displays the last 4 digits so I have a manual process to see if my employees have been done because many people have the same last 4 digits. I cannot use name as people change their names often. Also, E-Verify does not verify that names are entered correctly.
I would also like the Employee Case ID to be on the reports. Thank you for listening!
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The definition of break in employment is left up to the employer to define. I work with many temp agencies, and they view their employees as "active" even if they are not currently on an assignment, thus I am forced to accept an everify that is several years old. I would like to see tighter parameters around this topic.
I would like to see the 3-day rule be changed to 6-day rule. If I hire someone on Tuesday, then I am out the rest of the week, I've missed the 3-day window; if I'm schudule to be on vacation for a week; there is no one else, in our company, that could do this. Most people take a week vacation. I would think most companies have only one (1) PR/HR person. I'm strongly asking that this be changed.
I just read through the instructions for the new I-9 and saw that fields for an email address and phone number have been added to section one. According to the instructions, the fields are optional. However, the fact that entering this information is optional is not noted on the actual I-9 form. The fields on the I-9 should read: E-mail Address (optional) Telephone Number (optional). I can see where a lot of people will ...more »
I just read through the instructions for the new I-9 and saw that fields for an email address and phone number have been added to section one. According to the instructions, the fields are optional. However, the fact that entering this information is optional is not noted on the actual I-9 form. The fields on the I-9 should read: E-mail Address (optional) Telephone Number (optional). I can see where a lot of people will ask if they HAVE to enter an email address.
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The number one complaint I hear from employers who attempt to enroll in E-Verify is how burdensome and time-consumiing the process is. The user manual is 85 plus pages, and takes some employers hours to get through. The manual should be edited and condensed. I've noted that there is an E-Verify users guide on-line, published by USCIS, that is 20 pages. I don't know if the guide contains all the info needed to understand ...more »
The number one complaint I hear from employers who attempt to enroll in E-Verify is how burdensome and time-consumiing the process is. The user manual is 85 plus pages, and takes some employers hours to get through. The manual should be edited and condensed. I've noted that there is an E-Verify users guide on-line, published by USCIS, that is 20 pages. I don't know if the guide contains all the info needed to understand the system and pass the tutorial, but 20 pages is a more reasonable task than 85 pages.
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Under Section 2 on the I-9 there is a space under where you fill in the List B and List C documents. I think that you could have a name listed on the documents field under each document with a reminder that if the social security card is in a different name that what is listed on Section 1 of the I-9 Form that this may result in an SSA TENTATIVE NONCONFIRMATION. I feel this would help them focus on the names and reduce ...more »
Under Section 2 on the I-9 there is a space under where you fill in the List B and List C documents. I think that you could have a name listed on the documents field under each document with a reminder that if the social security card is in a different name that what is listed on Section 1 of the I-9 Form that this may result in an SSA TENTATIVE NONCONFIRMATION. I feel this would help them focus on the names and reduce the amount of these being submitted.
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As part of the account set up process, e-verify should begin to have a process where they validate who the users are that are given access to the system. ie. is this the right NAICS code, is this the right POC information, is the company size being listed properly, is their company profile information standardized across the system etc.
There are a variety of tasks that might need to be completed - closing a case, the re-verification of eligibility for someone whose documents are expiring, etc. Why not email a reminder that there is something to be done? I have employees with documents that don't expire until 2019. Ok, hang on a second, let me flip my calendar to seven years hence and mark on it to re-check their documents. If I am not here, since ...more »
There are a variety of tasks that might need to be completed - closing a case, the re-verification of eligibility for someone whose documents are expiring, etc.
Why not email a reminder that there is something to be done? I have employees with documents that don't expire until 2019. Ok, hang on a second, let me flip my calendar to seven years hence and mark on it to re-check their documents. If I am not here, since we have a corporate account, the reminder could go to the administrator. It doesn't even have to say "Hey, check so-and-so's documents". It can just say "You have an e-verify reminder".
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We would like to receive an email with the I9 Expiring Credentials information 90, 60 or 30 days prior to the expiriration date. What are your thoughts?
Also, if the applicant has an email address on file (your government records), can they too get an alert reminder to renew their credentials?
E-verify needs to update their screens to better follow the new I-9 form. With the new form being on 2 pages, it is inconvenient to have to constantly flip from page one to page two, back and forth while completing the E-verify. Especially since we print the I-9s double-sided.
When a tutorial is going to be required by e-verify Corp Admin, Prog Administrators, or General Users a friendly notice in advance to Corp Administrators would be VERY helpful. Then we could notify those individuals who would have productivity slowed by having to take the tutorial before a case could be entered.
