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Ideas Contributed [ 91 ] [+]
If E-Verify insists on using multiple data entry pages to create a case, which doesn’t seem very efficient for the user, then the chevrons should be a menu of the pages allowing the user to jump to a specific page rather than having to backup by clicking multiple Back buttons slowing the process since it takes time to load each page. Also, since a case has not been created the Verification Results and Close Case chevrons ...more »
E-Verify should publish or work with an association to promote best practices in the use of Web Services as well as the website. An example is that there should only be one open case for an employee at any point in time. It is not unusual for software providers using Web Services to allow multiple open cases for an employee at the same time.
There should be an open case report available to allow a user to identify any cases that need to be processed or closed. This is especially true for Web Services users because there are situations where E-Verify does not return a case number when a create case request is submitted. As a result, E-Verify creates a case, but because a case number is not returned via Web Services the use is not aware that a case has been ...more »
Standardize the I-9 Central and E-Verify FAQ pages so they look and work the same. For example the use of the + sign to display the answer, lines between questions, fonts used, and the drop-down topics list. The FAQ page on the public E-Verify site will only print the answers if the user first clicks the questions to reveal the answers. A few suggestions to consider: 1. Provide a single button to reveal all answers rather ...more »
The FAQ page on I-9 Central will only print the answers if the user first clicks all of the + signs to reveal the answers. A few suggestions to consider: 1. Provide a single button to reveal all answers rather than requiring the user to click each + sign individually. 2. When printing the FAQ page automatically print all of the answers. 3. Allow an individual question and answer to be printed without printing all FAQs. ...more »
There are red dots showing in several answers to FAQs on I-9 Central that block part of the answers. The page is: https://www.uscis.gov/i-9-central/i-9-central-questions-answers/questions-and-answers. It appears these dots are intended to be bullets. Internal testing should have identified and corrected this situation. The dots show up using Chrome, IE, and Edge browsers and should be removed. Some sample answers with ...more »
It would be helpful to post completed versions, perhaps watermarked as SAMPLE, TNC documents under the Publications option on the public DHS and private E-Verify websites. This would help employers and employers to better understand the documents and their usage.
Remove the vertical line between the Login and Create An Account buttons on all of the myE-Verify pages on the public E-Verify website, which is also used when clicking the About myE-Verify option after logging in to myE-Verify. This may be a hold over from the before these options were buttons.
On the Self Lock page in myE-Verify, make the following cosmetic changes.
1. The comma after the first name should be removed or the name should be displayed as (last name), (first name).
2. There should be no space before the colon for the Social Security number (SSN) field.
3. There should be no space before the colon for the Date of Birth field.
The Case History feature of myE-Verify prompts the user to enter their SSN and DOB. The DOB is easily entered by entering the mm/dd/yyyy or using the calendar. However, the SSN is entered in 3 separate boxes and the user is required to tab to the next box. The focus should automatically change to the next box when the first box is filled. This behavior would provide a better user experience and improved ease of use.
Add a logo to display in the browser tab of the myE-Verify website. Today, it is simply the default graphic, which is a cornered piece of paper using the Chrome browser.
When a user has submitted more than 25 ideas, the Ideascale application requires the user to move to the next page by clicking 2 or Next at the bottom of the page listing the user's ideas. When the user does this they are taken back to their main user page. To get to the list of the next 25 ideas the user must click on the (+) link to the right of the Ideas Contributed category. The functionality in Ideascale should take ...more »