Web Services

Public notifications of outages

When E-Verify and/or the web services has an outage, there is no public visibility that an issue is occurring. This leads our clients to believe the issue is on our end rather than one with E-Verify or the web services. Please post public notices of outages or slowness with either system so that it is clear where a problem lies rather than let employer agents receive the criticism with no way to dispute it.

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Case Management

Allow Case Resolution team to see client company POCs

We are an E-verify employer agent and I recently learned that the Case Resolution team can only see our contact information, and cannot see our client companies points of contact to be able to speak to them about specific case issues. We ensure the points of contact are up to date for our client companies, but if the Case resolution team cannot see them it slows case resolutions since they have to contact us first to ...more »

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Form I-9

Lists of Acceptable Documents to Have E-Verify Stipulation

Please can the Lists of Acceptable Documents be updated to include something such as, "If presenting a List B document to an employer that participates in E-Verify, the List B document must contain a photograph". In addition, the area that reads, "For persons under age 18 who are unable to present a document listed above" to reiterate in this area that an E-Verify employer can only see List B documents that contain a ...more »

Submitted by (@llazarov)
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3 votes
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General

Fix format of M-274 when printed from public website to PDF

Since manuals (including the M-274) are not being posted as web pages on the public I-9 Central website, there are issues with the formatting that cause the 'what's updated' tables to place column headers over the update information. I have no problem with posting manuals as web pages, however, USCIS must either fix the formatting issues are simply post the manual as a PDF too. My preference is that all manuals be posted ...more »

Submitted by (@dave.fowler)
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Form I-9

Employer Address

We have an I-9 on our website with our employer information entered. For various reasons, sometimes employees print a blank form from USCIS instead to complete and bring in. The employer address is split up so that a single company name and address stamp can no longer be used to stamp the form. The information needs to be hand-written into the boxes. It would be nice to have this changed so we can order a stamp to ...more »

Submitted by (@mboettcher)
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E-Verify Website

Tabbing Between Fields

Tabbing has improved; however, the tab key skips the "Other Names Used" field and seems out of order when tabbing to Passport number and expiration date. This decreases accuracy and efficiency for entering data.

Submitted by (@mboettcher)
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2 votes
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E-Verify Website

E-Verify Posters for Employers who use third party software

I use third party software to process my cases. I do not have a DHS everify account. How do I get the updated posters? I emailed Everify customer support and was given instructions to log into my DHS account. For those of us without account, we need access to the poster. I'm not understanding why the poster was moved under lock and key. I've been an Everify user since Basic Pilot. Thank you.

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E-Verify Website

Increase Timeout Time Due to Inactivity for E-Verify Website

I've noticed that the amount of time necessary for the E-Verify website to automatically log you out due to inactivity has decreased to 3 minutes. This is most unfortunate. I believe this change occurred within the past two months or so. I've received complaints from multiple General Users that this time out period is too short. Having to login every 3 minutes is incredibly cumbersome and decreases quality of work ...more »

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7 votes
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General

Requested a photo of my green card from employer based in india

I got hired to a new job, but a 3rd party ( employment agency) taking care of my paperwork and I-9. I filled out the I-9 form, but they requested a picture of my permanent resident card front and back. I should send it to them through email. Is that legal? Last time I checked, it was an HR compliance to keep a copy of personal documents such as DL, passport, Social Security Card etc... They working out from India with ...more »

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General

Everify Posters

Is it possible to put a revision date on the posters so that we can easily track the versions? I manage several hundred locations and it's not always easy to tell the difference when a poster is updated. A date would help.

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Case Reports

Sub-contractors

Any company that sub-contract should be acountable for the sub-contractor's employees E-Verify. Its so easy to give someone else the responsability for illegal workers. Automakers benefit from that, once sub-contractors are forced to low on projects once they hire B1 Visa work force in the USA.

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Form I-9

Revision to Lists of Acceptable Documents Page/E-Verify Employer

For E-Verify Employers, the Lists of Acceptable Documents page does not indicate that List B documents must have a picture! So, when someone presents their voters reg card (from List B) and we can't accept it because it doesn't have a picture, employees get upset. Yes, it's buried in the 15 or so pages of instructions somewhere that these docs need to have pics, but, really, something could easily be added to the page ...more »

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