Case Management

Case Management

Date Entry

Instead of having to enter the date always as mm/dd/yyyy format manually, it would be helpful to have several options: drop-downs, an option to enter it in the numbers format, AND a little calendar where you can easily click on the date you want, while also being able to type in the date in m/d/yy or mm/d/yy or variations of that without putting 0s in front of everything and typing out the entire 4-digit year, and having ...more »

Voting

-1 votes
0 up votes
1 down votes

Case Management

Work Authorization Docs Expiring Alerts Not Needed

Our (very large) company has its own automated system of tracking expiring work authorization documents, therefore the Work Authorization Docs Expiring alerts is not needed and, in fact, is a lot of extra work for us to have to either 1. sit and manually dismiss EVERY - SINGLE - ALERT one at a time or 2. ignore them completely and have a list of literally THOUSANDS of alerts piling up every day. There should be a way ...more »

Voting

1 vote
2 up votes
1 down votes
(@dave.fowler)

Case Management

E-Verify to automatically close cases for transfer

Regarding the What's New item: All E-Verify Cases Must Reach A Final Case Result and Be Closed 1. E-Verify will transfer all case data to a new interface later this month. Q: E-Verify should tell customers (users and agents) what is happening, when it is happening, and why it is happening 2. Open cases that have not been accessed for more than 365 days will be closed by E-Verify, but will remain accessible to employers ...more »

Voting

1 vote
1 up votes
0 down votes

Case Management

Allow Case Resolution team to see client company POCs

We are an E-verify employer agent and I recently learned that the Case Resolution team can only see our contact information, and cannot see our client companies points of contact to be able to speak to them about specific case issues. We ensure the points of contact are up to date for our client companies, but if the Case resolution team cannot see them it slows case resolutions since they have to contact us first to ...more »

Voting

1 vote
1 up votes
0 down votes

Case Management

Final Nonconfirmation Status Change

When a employee contests a Final Nonconfirmation, E-Verify reviews the case and issues a Final Nonconfirmation Status Update via fax. E-Verify states that when a case receives a Final Nonconfirmation it is not possible to update the case status to reflect the new status. This policy causes concerns for many employers and should be changed to allow the status to be updated if the case has not been closed.

Voting

2 votes
3 up votes
1 down votes
(@kmcclendon)

Case Management

Timeliness should be based on timezone of submission

My E-Verify was marked as late even though it was submitted within 3 days because the E-Verify System time is based on a different time zone then my location (and even the E-Verify clock on the website said 6/9 while the submission date indicated 6/10. The date for timelienss should be based on the timezone the E-Verify is submitted in.

Voting

-1 votes
0 up votes
1 down votes

Case Management

Entering employment start date >1 year in advance

It is my understanding that E-Verify is trying to reduce the window in which employers can run compliant E-Verify queries, so why is the option to enter (usually accidentally) employment start dates over a year(!) in advance of the actual start date? Twice today, I have tried to enter 2016, only to accidentally select 2017, meaning I have to mark the case as invalid and re-enter a new query. If I enter 2015 on accident, ...more »

Voting

1 vote
1 up votes
0 down votes

Case Management

TNC notice layout is confusing

We have many employees whose primary language is not English, and they are often confused because the headings for the TNC information are under the information described (name appears ABOVE "Employee's Last Name, First Name"). They are also confused by A-Number when it is left blank (because they don't have one)--is it possible to add "not applicable" instead of leaving it blank?

Voting

1 vote
1 up votes
0 down votes

Case Management

EAD

When employees select "Alien authorized to work" and provide their I-94 number in Section 1, they still have the ability to use an EAD Card (List A). When entering the E-Verify case, the system forces you to enter the A/USCIS # and does not have the option to enter the I-94 number. This seems inconsistent.

Voting

1 vote
1 up votes
0 down votes

Case Management

Technical Problems: CBP website does not produce I-94

When one of our agents consulted an E-Verify representative, we were told that choosing "Technical Problems" is compliant if the technical problems are with E-Verify itself, but non-compliant if it is technical problems on our company's end (because we should be able to manage this). However, it was not made clear regarding compliance status if the issue is with the CBP website generating the electronic I-94. Clearly ...more »

Voting

2 votes
2 up votes
0 down votes
(@dave.fowler)

Case Management

Allow Updates to Cases for New Reverification Feature

To properly process cases for the new reverification feature E-Verify may need to: 1. Allow a case to be updated indicating the employee's immigration status has changed 2. Allow a user (website and Web Services) to indicate that the employee is no longer employed 3. Track the first and all subsequent work authorization expiration dates 4. Allow reverification cases to be submitted prior to the work authorization expiration ...more »

Voting

2 votes
2 up votes
0 down votes