Case Management

Case Management

Employee Email Option

Why is it that when the employee submits their email address, the employer is no longer sent TNC notifications? The employer has always received notifications, and should, being that they are responsible for E-Verify compliance and the compliance of their workforce. After all, this is their employee.

Voting

17 votes
19 up votes
2 down votes

Case Management

Rehire Notification

Can E-Verify notify the user entering a new case if there was previously a case created for the same individual, that is within the 3 year time period with valid IDs? A pop-up notification of a historically verified case would decrease entries into E-Verify without having to search each hire to determine if they are new or old; have a case or not; etc. As a construction company with a high turnover and rehire rate, this... more »

Voting

27 votes
28 up votes
1 down votes

Case Management

Single Names

I have employees who have only one name. E-Verify doesn't accept one name submissions. I have to add unknown in either the first name field or last name field. Additionally, more often than naught, these employees receive a TNC. I think E-Verify should be updated so that cases can be easily created for employees with one name.

Voting

10 votes
12 up votes
2 down votes

Case Management

Eliminate List B document options which would not have photo

Paragrah A.6.a. of the MOU provides that if the employee presents a List B document, that employers may only accept List B documents that contain a photo. The E-Verify website Q&A's also states Persons under the age of 18 and adults must provide E-Verify employers with a List B document that includes a photograph. This requirement overrules the exception for minors completing Form I-9. However, when creating a case in... more »

Voting

9 votes
11 up votes
2 down votes

Case Management

Simplify the "Close Case" process

Combine the close case process into a single question. Add "Employee no longer works at company" to the next page so that there are now four choices: 1. Person is no longer employed with company. 2. Person is employed and continues to work for the employer after receiving an Employment Authorized result. 3. The case is invalid because another case with the same data already exists. 4.The case is invalid because... more »

Voting

16 votes
18 up votes
2 down votes

Case Management

Automate TNC process

E-Verify should automate the TNC notification process to eliminate the manual steps. 100% of my TNC's resolve successfully - often within a few hours. It takes me longer to reachout to the employee, explain what's happened and provide the necessary documents. I suggest that when a TNC is created in E-Verify, the system should email the employee with the appropriate information and next steps with a 'cc' to the employer... more »

Voting

-3 votes
3 up votes
6 down votes
(@dave.fowler)

Case Management

Resubmit E-Verify Case

Allow a user to re-run a recent (e.g., within 10 days) E-Verify case not closed as Employment Authorized by pulling up the case and modifying some of the information. There are a number of situations in which an employee's initial E-Verify case must be closed due to a keying error or other error. The user could pull up the case, make the corrections to the data and resubmit the case. This would save time and avoid subsequent... more »

Voting

15 votes
15 up votes
0 down votes
(@dave.fowler)

Case Management

Correct an E-Verify Closure Error

Allow a user to correct the closure code on an E-Verify case within a short window such as 24 hours. Cases closed incorrectly cannot be corrected today without creating a new case, which may not be the best approach. Both the original and updated closure codes would need to be retained in the E-Verify database. This would help improve E-Verify's statistics and allow the user to correct mistakes that could result in unnecessary... more »

Voting

9 votes
11 up votes
2 down votes

Case Management

Duplicate Case Problem

Recently a user entered info incorrectly causing a TNC then closed the case with "data entered incorrectly" Then they tried to enter the case with correct info and could not get around the "Duplicate Case" (Both cases entered had the same ssn.) Would it be possible for the "Duplicate Case" come with a "warning" flag and user could enter a reason why it is a duplicate case, then continue entering the case to obtain... more »

Voting

6 votes
7 up votes
1 down votes

Case Management

EAD

When employees select "Alien authorized to work" and provide their I-94 number in Section 1, they still have the ability to use an EAD Card (List A). When entering the E-Verify case, the system forces you to enter the A/USCIS # and does not have the option to enter the I-94 number. This seems inconsistent.

Voting

1 vote
1 up votes
0 down votes

Case Management

TNC notice layout is confusing

We have many employees whose primary language is not English, and they are often confused because the headings for the TNC information are under the information described (name appears ABOVE "Employee's Last Name, First Name"). They are also confused by A-Number when it is left blank (because they don't have one)--is it possible to add "not applicable" instead of leaving it blank?

Voting

1 vote
1 up votes
0 down votes